Privacy policy

Last updated: August 17, 2026

At SKAI SKAI, we respect your privacy and want you to feel confident about how your personal information is handled when you shop with us.

SKAI SKAI operates this website and online store, including its related content, features, products and services (the “Services”). Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our Services to you.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, make a purchase, create an account, communicate with us, interact with our advertising, or otherwise use our Services.

For the purposes of applicable data protection law, including the General Data Protection Regulation (GDPR), SKAI SKAI is the data controller of the personal information described in this policy, except where another organisation acts as an independent controller as explained below.

Personal Information We Collect

Depending on how you interact with SKAI SKAI, we may collect or process the following types of personal information:

  • Contact information, such as your name, email address, telephone number, billing address and delivery address.
  • Order and transaction information, including products purchased, viewed, added to your cart or wishlist, returned, exchanged or cancelled.
  • Payment information, such as payment method, payment confirmation and transaction information. Payment information may be processed securely by Shopify and our payment providers rather than directly by SKAI SKAI.
  • Account information, including your account details, preferences and settings.
  • Communications, including information you provide when contacting us about an order, return, product or customer service request.
  • Device and technical information, such as your IP address, browser type, device information, network information and online identifiers.
  • Website usage information, including pages and products viewed, interactions with our website, shopping activity and how you arrived at or navigate our website.
  • Marketing and advertising information, including information about your interaction with our advertisements, marketing campaigns and promotional communications.

How We Collect Your Information

We may collect personal information:

  • Directly from you when you make a purchase, create an account, contact us, subscribe to marketing communications or otherwise provide information to us.
  • Automatically when you visit or interact with our website, including through cookies, pixels, tags and similar technologies.
  • From Shopify and service providers that help us operate our store.
  • From advertising, analytics and marketing partners, where permitted by law and subject to your consent where required.
  • From social media platforms when you interact with SKAI SKAI through those platforms.

How We Use Your Personal Information

We may use your personal information for the following purposes.

Providing Our Services

We use personal information to:

  • Process and fulfil orders.
  • Process payments.
  • Arrange delivery.
  • Manage returns, refunds and exchanges.
  • Maintain customer accounts.
  • Provide customer service.
  • Communicate with you about your orders.
  • Remember your preferences.
  • Improve your shopping experience.
  • Recommend products that may be relevant to you.

Where necessary, this processing may be carried out to perform our contract with you or to take steps at your request before entering into a contract.

Marketing and Advertising

We may use personal information to promote SKAI SKAI and understand the effectiveness of our marketing.

This may include:

  • Sending marketing communications where you have subscribed or where otherwise permitted by law.
  • Measuring the performance of advertising campaigns.
  • Measuring purchases and other actions resulting from advertisements.
  • Understanding how visitors interact with our website.
  • Creating audiences for advertising campaigns.
  • Showing relevant SKAI SKAI advertisements on third-party websites and platforms.
  • Remarketing or retargeting advertisements to people who have previously interacted with our website, where permitted and where the required consent has been provided.

We may use advertising and marketing services provided by Google, including Google Ads and services connected with Google Merchant Center, and services provided by Meta, including advertising across Facebook and Instagram.

Depending on the services enabled on our store, we may also use analytics technologies, including Google Analytics, to understand website traffic and how visitors interact with SKAI SKAI.

Advertising and analytics providers may receive information such as device identifiers, IP address, browser information, website interactions, products viewed, purchases or other conversion information.

Where required by applicable law, advertising, remarketing, personalisation and non-essential analytics technologies will only be used after you have provided the appropriate consent.

You can change or withdraw your cookie and advertising preferences through the privacy or cookie controls available on our website.

Security and Fraud Prevention

We may use personal information to authenticate accounts, protect transactions, prevent fraud, detect suspicious or unlawful activity and maintain the security of our Services.

Communicating With You

We use personal information to respond to enquiries, provide customer support, communicate about purchases and maintain our relationship with you.

Legal and Regulatory Requirements

We may process personal information where necessary to comply with applicable laws, accounting and tax requirements, lawful requests from authorities, legal proceedings or to establish, exercise or defend legal claims.

Cookies and Similar Technologies

SKAI SKAI and our service providers may use cookies, pixels, tags and similar technologies when you visit our website.

These technologies may be used to:

  • Operate essential website and checkout functions.
  • Remember your preferences.
  • Maintain security and prevent fraud.
  • Understand website performance and usage.
  • Measure advertising performance and conversions.
  • Support advertising, remarketing and personalisation where you have provided the required consent.

Some cookies are essential for our website to function and cannot reasonably be disabled.

Other cookies and technologies — particularly those used for analytics, advertising, remarketing or personalisation — are subject to your consent where required by law.

You can manage your choices through the cookie or privacy controls displayed on our website. Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Browser settings may also allow you to block or delete cookies, although doing so may affect certain website functions.

Google Services

We may use services provided by Google to advertise SKAI SKAI products, measure advertising performance, understand website activity and make our products discoverable through Google services.

Depending on the services enabled, this may include:

  • Google Ads
  • Google Merchant Center and Shopping-related services
  • Google Analytics
  • Google advertising and conversion measurement technologies

Google may process information collected through cookies, tags and similar technologies in accordance with its own privacy policies.

Where required by law, information used for personalised advertising or advertising measurement is collected or shared with Google only in accordance with your consent choices.

Meta Services

We may use services provided by Meta Platforms to advertise SKAI SKAI through platforms including Facebook and Instagram.

This may involve Meta technologies such as the Meta Pixel or other measurement and advertising tools.

These technologies can help us understand whether someone interacted with an advertisement, visited our website or completed an action such as making a purchase.

Where permitted and subject to your consent where required, this information may also be used for remarketing, audience creation, advertising measurement and personalised advertising.

Meta processes information received through its services in accordance with its own privacy policies.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate SKAI SKAI, including:

  • Shopify, which hosts and powers our online store.
  • Payment processors and financial service providers.
  • Delivery and fulfilment providers, including MaltaPost where applicable.
  • IT, hosting, security and technical service providers.
  • Analytics providers.
  • Marketing and advertising partners, including Google and Meta where applicable.
  • Professional advisers such as accountants, legal advisers or other consultants where necessary.
  • Government bodies, regulators or law enforcement where required by law.

We may also disclose information in connection with a business restructuring, merger, acquisition or similar transaction, subject to applicable law.

We do not disclose personal information to third parties simply for purposes unrelated to operating, improving, protecting or marketing SKAI SKAI except where you have directed us to do so or where permitted or required by law.

Relationship With Shopify

Our online store is powered by Shopify.

Shopify processes personal information about your access to and use of our store to provide its ecommerce services and related functionality.

Information submitted through our store may therefore be transmitted to and processed by Shopify and its service providers, including in countries outside your country of residence.

Shopify may also process information relating to your interactions with SKAI SKAI and other Shopify merchants for certain Shopify services and features.

Where Shopify determines the purposes and means of particular processing activities independently, Shopify may act as a separate data controller and its own privacy terms apply.

Third-Party Websites and Social Media

Our website may contain links to websites or platforms operated by third parties, including social media platforms.

If you follow a third-party link, that organisation's own privacy policy and terms will apply. SKAI SKAI is not responsible for the privacy or security practices of third-party websites or platforms that we do not control.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children who are below the applicable age at which they can independently consent to the relevant processing.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Fulfil and administer orders.
  • Maintain appropriate business and accounting records.
  • Meet legal, tax and regulatory obligations.
  • Resolve disputes.
  • Prevent fraud.
  • Enforce our agreements and policies.

Different categories of information may therefore be retained for different periods.

Security

We take reasonable organisational and technical measures to protect personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Please avoid sending sensitive or confidential information through insecure communication channels.

Your Data Protection Rights

Depending on applicable law and the circumstances, you may have rights concerning your personal information, including:

  • Access — to request information about the personal data we hold about you.
  • Correction — to ask us to correct inaccurate or incomplete information.
  • Erasure — to request deletion of personal information in certain circumstances.
  • Restriction — to ask us to restrict certain processing.
  • Objection — to object to certain processing, including certain forms of direct marketing.
  • Data portability — to receive certain personal information in a structured, commonly used and machine-readable format and, where applicable, have it transferred to another organisation.
  • Withdrawal of consent — where processing is based on consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before it was withdrawn.

You can also unsubscribe from promotional emails at any time using the unsubscribe link contained in our marketing emails. You may still receive transactional communications relating to orders, accounts, security or customer service.

You can manage applicable cookie and advertising consent choices using the privacy or cookie controls available through our website.

We may need to verify your identity before fulfilling certain data protection requests.

Complaints

If you have concerns about how SKAI SKAI handles your personal information, please contact us first so that we can try to resolve your concern.

You also have the right, where applicable, to lodge a complaint with a competent data protection supervisory authority.

As SKAI SKAI is established in Malta, you may contact the Office of the Information and Data Protection Commissioner (IDPC), Malta, or another competent supervisory authority where applicable.

International Data Transfers

Some of our service providers, including ecommerce, analytics and advertising technology providers, may process personal information outside Malta or the European Economic Area.

Where personal information is transferred outside the EEA and applicable law requires safeguards, we rely on appropriate legal transfer mechanisms, which may include an adequacy decision, Standard Contractual Clauses or another lawful transfer mechanism.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, technology, legal requirements or business practices.

When we make changes, we will publish the updated policy on our website and update the “Last updated” date.

Where required by law, we will provide additional notice or obtain consent for relevant changes.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise your data protection rights, please contact:

SKAI SKAI
20, Triq Patri Matteo Sultana
Zabbar ZBR 2810
Malta

Email: hello@skaiskaimalta.com
Telephone: +356 7986 0514

For the purposes of applicable data protection law, SKAI SKAI is the data controller of your personal information where we determine the purposes and means of processing.