Refund policy

At SKAI SKAI, we want your experience — from ordering to unboxing — to feel smooth, beautiful, and worry-free.

We hope you love your SKAI SKAI pieces, but if something isn’t quite right, we’re here to help.

Returns & Your Right to Change Your Mind

For online purchases, you have the right to notify us that you wish to cancel your purchase within 14 days of receiving your order, without having to give a reason.

Once you have notified us of your decision to cancel, you must return the item to us within 14 days.

In addition to your statutory right of withdrawal, SKAI SKAI offers an extended return period of 30 days from receipt of your order.

For eligible returns requested after the statutory 14-day withdrawal period but within our 30-day return period, we offer an exchange or store credit.

Eligibility for Returns

To be eligible for a return, items should be:

  • Unused and unworn, other than reasonable handling needed to inspect the item

  • Returned with their original packaging, where possible

  • Free from damage, marks or signs of use beyond what is reasonably necessary to inspect the item

If an item has been handled beyond what is necessary to establish its nature, characteristics and condition, this may affect the value of the refund where permitted by law.

Refunds, Store Credit & Exchanges

Change of mind within 14 days: Eligible online purchases may be returned for a refund to the original payment method, in accordance with your statutory right of withdrawal.

Returns from day 15 to day 30: Eligible returns may be exchanged or issued as store credit.

Faulty, damaged or incorrect items: Please contact us as soon as possible. Your statutory rights regarding faulty or non-conforming goods are not affected by this policy.

Refund processing: Once an eligible return has been received and approved, we will process your refund to the original payment method within 3 business days. Please note that your bank or payment provider may require additional time for the refund to appear in your account.

Return Shipping Costs

For change-of-mind returns, the customer is responsible for the direct cost of returning the item to SKAI SKAI.

We recommend using a tracked return service and retaining proof of postage, as the parcel remains the customer's responsibility until it is returned to us.

If an item is faulty, damaged on arrival or incorrect, please contact us before returning it. Where applicable, SKAI SKAI will arrange or cover the appropriate return costs.

How to Request a Return or Exchange

Email hello@skaiskai.com with your order number and let us know that you would like to make a return or exchange.

Our team will guide you through the next steps and provide the appropriate return instructions and address.

You can also use the cancellation option available through your SKAI SKAI customer account.

Additional Information

Nothing in this Returns & Exchanges Policy affects your statutory consumer rights.

Every order is prepared with genuine care and gratitude. If your purchase doesn’t meet your expectations, please contact us — we’ll be happy to assist.

Thank you for being part of the SKAI SKAI story.